Monday to Friday: 8:00 A.M. to 5:00 P.M.
Frequently Asked Questions
Textbook Charge Form
Please ensure you are using your TOCC Email to access the form. Otherwise, you will be prompted with a "You will need Permission" message.
Contacting The Bookstore
What are the hours of operation?
Monday through Friday, 8-5pm. Bookstore staff may be working remotely, but regularly check their voicemail and email. For the fastest response, you can email us at firstname.lastname@example.org, or call the bookstore at (520) 479-2306. We check our voicemail frequently, so feel free to leave a message!
I called, and didn’t leave a voicemail. Why didn’t anyone call me back? Can’t you just look at the caller ID and know that I called?
The bookstore receives hundreds of phone calls a day. We encourage you to leave a detailed voicemail with your full name, student ID #, reason for your call, and best phone number to reach you at. During the first two weeks before and after the start of the semester, we receive an incredibly high call volume. This is why it is imperative that you leave a clear, detailed message so we can better assist you.
How do I get my textbooks?
As the campus is currently closed to the public due to COVID-19 safety protocols, we are providing free Priority Shipping through the USPS. You will need to provide your preferred mailing address to ensure prompt delivery. The reason we ask for your preferred shipping address is that sometimes the address we have on file is outdated, or you are currently living somewhere else, given the pandemic.
We can take your payment over the phone at (520) 479-2306 using your debit or credit card, work with you on payment plans, or if you are expecting scholarships or other aid, we can bill your account and just deduct the price of the books from any financial award that you might receive. Additionally, we can take payments in the form of checks or money orders. Please make checks/money orders out to: Tohono O’odham Community College.
You can mail payments to:
Tohono O’odham Community College
PO BOX 3129
Sells, AZ 85634
How do payment plans work?
The bookstore team takes a look at your student account, assesses all outstanding charges, and provides you a total. From there, we typically divide it up by a term of five to six months, but can work with students in extreme situations on a case by case situation. Please email or call us for further information. The last thing we want to do is make financial concerns an obstacle to receiving a college education.
I’m Native American-I thought tuition was free? Why am I being charged for tuition?
While TOCC is providing free tuition to students with proof of tribal enrollment on file for the foreseeable future, fees and textbooks are not part of this program. Students are financially responsible for these charges. Please ensure that you email all pertinent documents to email@example.com to qualify for the free tuition.
I need to know what books I need for my courses. Is there a list somewhere?
If you go to the TOCC website, the current booklist is published prior to the start of the semester. Additionally, the bookstore page on the TOCC website will have a booklist with pricing.
Tuition and Payment
How do I find out how much I owe to the college?
You can email or call the bookstore and request your balance during normal business hours. We are closed on the weekends, so if you call during this time, we will return your email or voicemail as soon as possible. You can also visit https://tocc.edu/financial-aid-2-2/ to determine some of your charges that you may incur.
Can I make payments online?
At this time, TOCC does not have an online payment option. Stay tuned, as we are constantly making improvements to our payment system to better serve our community.
Payment Plans and Late Payment
If I go on a payment plan, will I be able to register for courses this semester?
Most definitely! Even for past due tuition (remember that art class you took in 2008?), we can work with you on payment plans. We can also escalate student bills to the finance team, our “forensic accountants” who can further research charges and ensure that tuition, fees, books, or residence fees were assessed properly, or, in the event that you were a student-athlete, dual enrollment high school student, or taking a class that should have been covered by a grant, charged to the correct department.
If I don’t pay my bill right away, will I be kicked out of my classes?
Absolutely not. We are not here to shame you for your student debt, nor are we going to kick you out of your classes! We’re here to work with you, and find a solution. We’re real people with real problems, and understand that the vagaries of life sometimes prevent you from taking care of bills as planned. With that said, if you don’t let us know what is going on, we can’t help you– and we definitely want to help you! Reach out via email, voice message, etc., and we will work with you! Navigating the financial realities of attending college is challenging enough, so let us make this one less thing to worry about.
Do you sell anything else? I don’t need any textbooks, but I want to represent my school. Do you have TOCC merchandise?
We currently have a range of sizes and styles of Jegos Basketball and Cross Country gear. You can expect to find things like hoodies, jackets, basketball shorts, long sleeve t-shirts, short sleeve t-shirts, backpacks, duffel bags, and mugs. We have sizes Small- 4XL for men’s apparel, and Small-XL for women’s apparel. Call or email to inquire what we have!